Create more revenue opportunities for your mall and its stores. Help guests discover relevant stores, dishes and offers through useful upsell and cross-sell suggestions. Lycia connects your store descriptions, dining menus, campaigns and maps with a new paid sponsored recommendation channel for your mall.
One assistant. A more connected shopping experience.
Recommendations
Recommend what fits—not just what is nearby.
Use what guests tell you, menu details, maintained store descriptions and current campaigns to make suggestions that match the visit. Offer a useful menu choice or complementary stop when there is a clear reason.
Mia · Mall shopping assistantIllustrative guest journey
“Something vegetarian, under $20, on this floor.”
Let’s narrow it down to dishes that fit.Menu choices can be filtered by your stated budget, dietary preferences and floor before recommendations are ranked.
Guest needs → suitable menu items → a place to go
Store advertising
Let your tenants advertise inside your AI.
Stores can promote eligible menu items, store offers and campaigns through sponsored recommendations. Lycia combines relevance and campaign eligibility with the configured advertising rules, alongside organic options.
Mia · Mall shopping assistantIllustrative guest journey
“A quick bite before the cinema?”
Sponsored · Example campaign
Honey & Crumb
Sandwich + coffee
An eligible café offer, recommended when its menu and location fit the guest’s visit.
G · G-11
Organic alternatives remain part of the recommendation mix.
Live voice
Let guests ask in their own words.
When enabled, guests can ask Mia spoken questions in the browser about stores, floors and listed menus. Help them ask follow-up questions and explore dining choices without typing every question.
Real-time browser voice
Store, floor and menu questions
Natural interruptions and follow-up questions
Help that starts with a spoken question.
Browser voice for store and menu questions
“What vegetarian dishes are on Daily Grind’s menu?”
Create a new revenue channel for your mall.
Turn your owned AI experience into a place where tenants can reach guests with relevant offers. Support store discovery and sales opportunities while monetizing sponsored recommendations.
Promote the right offer
Connect guest intent with eligible items, menus and tenant campaigns.
Make complementary visits useful
A gift search can lead to a suitable accessory or a café offer; a cinema visit can create a dining opportunity.
Keep commercial reporting clear
Review recommendations, engagement and advertising charges. Store purchases and sales attribution need separate transaction evidence.
Cinema visitFloor shared by guestDining preference
Mia · Mall shopping assistant
“Before your film, Honey & Crumb has a sandwich-and-coffee offer on this floor. Would you like to see the menu and location?”
Sponsored · Example campaign
Honey & Crumb Sandwich + coffee
An eligible café offer, recommended when its menu and location fit the guest’s visit.
Why this recommendation fits
The visit creates a useful dining moment. Menu suitability, floor and an eligible campaign guide the recommendation.
Simplify mall operations and tenant updates.
Give guests answers from the information your team manages. Bring store records, menu updates, campaigns and guest questions into a clearer daily workflow.
Keep the directory useful
Maintain store locations, categories, hours and service information.
Give campaigns a place to be found
Keep participating tenant menus, store descriptions and offers available to the assistant.
Guide guests to visitor services
Point guests to the right mall service when they need a person’s help.
Lycia Park Mall dashboard preview with fictional visitor activity, guest requests and simulated advertising figures. Demo values are not client results.
Lycia Park Mall ground-floor map from the mall dashboard, showing stores, galleries, lifts and the garden atrium.
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Connect the information your mall already manages.
Bring store directories, dining menus, store descriptions, campaign details and mapped destinations into guest conversations. Connect approved sources alongside your existing mall management software.
Your mall information
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Stores and maps
Floor, unit, hours and facilities
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Menus and store details
Listed menu items, descriptions and preferences
✦
Tenant campaigns
Offers, eligibility and advertising rules
→
Mall AI assistant
→
Guest experience and commercial tools
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Shopping assistance
Useful answers and personal recommendations
≡
Store discovery
Maps, floors and destinations
✦
Tenant advertising
Relevant sponsored recommendations
Data connections, refresh rules and team permissions are configured for each mall.
Launch Lycia AI at your mall.
Build a guest experience around your tenant mix, store information and commercial priorities.
Prepare your mall information
Bring the directory, floor maps, dining menus, store descriptions and tenant offers your guests need.
Configure guest and tenant journeys
Set recommendations, campaign rules, enabled channels and visitor-service contacts with our team.
Launch and keep improving
Help teams maintain information and review guest questions, recommendation relevance and advertising activity.
Questions about Lycia AI for malls
What is a mall AI assistant?
A mall AI assistant helps guests discover stores, explore store descriptions and compare listed menu items, find stores on floor maps and explore eligible campaigns. Lycia brings those tasks into conversational shopping assistance, with maps and staff support.
How does the recommendation engine choose stores and menu items?
Lycia uses the guest’s request, stated preferences and the mall’s configured records. Menu searches can filter listed items by budget, dietary preferences, ingredient exclusions and floor before ranking suitable options. Product answers depend on the information supplied by participating stores.
Can stores advertise inside the AI assistant?
Yes. Participating stores can manage sponsored campaigns with advertising rules, keywords, budgets and eligible offers. Lycia identifies sponsored placements and combines eligible advertising with relevant organic recommendations.
How can Lycia support mall and store revenue?
Lycia creates a channel for paid sponsored recommendations and helps guests discover relevant stores, complementary items and merchant offers. Advertising activity and recommendation charges can be reviewed separately from tenant sales. A recommendation is not proof of a purchase.
Can guests use an interactive mall map to find stores?
Yes. The mall experience can connect store records with floor maps and mapped destinations. The Lycia Park preview uses four fictional floors and 96 venues from the mall dashboard. Guests can simply say “I’m near the main entrance” or name a store in the directory. Lycia uses that landmark with the mall’s maintained floor maps and approved route information, asking a brief follow-up when the place is unclear.
Does Lycia connect to mall management software?
Lycia can work alongside your existing mall management software using approved directory, store descriptions, menu and campaign information. Data access, updates and workflows are configured for each mall. Lease administration and accounting remain with the systems that manage them.
Does live voice work on a guest’s phone?
When enabled, guests can ask spoken questions in the browser about stores, floors and listed menus, interrupt and ask follow-up questions. Microphone permission is required. Voice coverage, languages and channels are configured for each deployment.
How do we arrange a mall demo?
Book a demo and share your mall’s goals, tenant mix, channels and data sources. The Lycia team can show recommendations, store advertising and guest guidance around the requirements of your center.
