Last Updated: February 2026
These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Lycia Agentic AI Solutions LLC ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.
For the purposes of these Terms:
To use our Services as a Client, you must:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in unauthorized use of the Services.
Lycia AI provides an enterprise-grade agentic AI platform that enables businesses to deploy autonomous AI agents across multiple channels. Our Services include, but are not limited to:
You agree to use the Services only for lawful purposes and in compliance with all applicable laws. You shall not:
Ownership: You retain all ownership rights to the data, documents, and content you upload to the Services ("Client Data"). We do not claim ownership over your Client Data.
License Grant: By uploading Client Data to the Services, you grant us a limited, non-exclusive, royalty-free license to use, process, store, and display such data solely for the purpose of providing and improving the Services.
Responsibility: You are solely responsible for the accuracy, quality, legality, and appropriateness of all Client Data. You represent and warrant that you have all necessary rights and permissions to provide such data to us.
AI-Generated Content: Content generated by AI Agents (including responses, recommendations, and actions) is provided on an "as is" basis. While we strive for accuracy through RAG and other grounding techniques, AI-generated content may contain errors and should not be solely relied upon for critical decisions.
The Services, including all software, algorithms, models, designs, trademarks, logos, documentation, and proprietary technology, are and remain the exclusive property of Lycia Agentic AI Solutions LLC and its licensors.
Nothing in these Terms grants you any right, title, or interest in the Services beyond the limited right to use them in accordance with these Terms. All rights not expressly granted are reserved by the Company.
You may not use our name, trademarks, or branding without our prior written consent, except as necessary to describe your use of the Services in accordance with standard business practices.
We strive to provide reliable, high-availability Services but do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to:
Specific uptime commitments, response times, and support levels may be outlined in a separate Service Level Agreement (SLA) for enterprise Clients.
Pricing: Fees for the Services are outlined in the applicable pricing plan or service agreement. All fees are quoted in Euros (€) unless otherwise specified.
Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on the selected plan. Usage-based charges (if applicable) are billed in arrears.
Late Payment: Overdue invoices may accrue interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend Services for accounts with outstanding balances exceeding 30 days.
Taxes: All fees are exclusive of applicable taxes (including VAT). You are responsible for all taxes associated with your use of the Services, except for taxes based on our net income.
Refunds: Fees are non-refundable except as expressly stated in your service agreement or required by applicable law.
Each party agrees to maintain the confidentiality of any non-public information disclosed by the other party in connection with these Terms ("Confidential Information"). Confidential Information includes, but is not limited to:
This obligation does not apply to information that is publicly available, independently developed, or disclosed pursuant to a legal requirement.
Our collection, use, and processing of personal data is governed by our Privacy & GDPR Policy, which is incorporated into these Terms by reference.
As a data processor acting on behalf of our Clients, we process End User data in accordance with our Data Processing Agreement (DPA), which may be provided separately upon request. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
We implement industry-standard technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.
The Services may integrate with or rely upon third-party services, including but not limited to cloud infrastructure providers, messaging platforms (WhatsApp, Telegram), payment processors, and business systems (PMS, POS, CRM).
We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is subject to their respective terms and privacy policies. We do not endorse or assume liability for any third-party service.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
Term: These Terms are effective from the date you first access or use the Services and continue until terminated.
Termination by You: You may terminate your account at any time by contacting us. Termination does not relieve you of any obligation to pay outstanding fees.
Termination by Us: We may suspend or terminate your access to the Services immediately, without prior notice, if you breach these Terms, fail to pay fees when due, or engage in conduct that we reasonably believe is harmful to the Company, other users, or third parties.
Effect of Termination: Upon termination, your right to use the Services ceases immediately. We will retain your data for a period of 30 days following termination, during which you may request data export. After this period, we may permanently delete your data in accordance with our data retention policies.
Sections that by their nature should survive termination (including but not limited to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) shall survive.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect.
Your continued use of the Services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of the Services before the effective date.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Dispute Resolution: Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation between the parties for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration under the rules of the London Court of International Arbitration (LCIA).
Jurisdiction: Notwithstanding the above, either party may seek injunctive or equitable relief in the courts of England and Wales for matters requiring immediate judicial intervention.
If you have questions about these Terms of Service, please contact us: