Last Updated: August 2026
This Refund Policy applies to Lycia AI purchases. Lycia Teknoloji Yazılım ve Danışmanlık Limited Şirketi is the seller and issues invoices directly. Refund eligibility, timing, and processing are set out below and in any service agreement signed between us.
Our business contact information is:
Refund Requests: You may request a refund within fourteen (14) days of the invoice date for a directly purchased subscription. Requests received after that period are assessed case by case.
Custom and enterprise agreements: Where you have signed a separate service agreement with us, the cancellation and refund terms of that agreement apply and prevail over this page.
Onboarding and custom development: Setup work, custom extension development, and other work already delivered are not refundable, unless the delivered work is defective and we are unable to remedy it.
To cancel a subscription or request a refund, email [email protected] with your company name, billing email address, and invoice number or other payment reference. We confirm receipt and respond with a decision within a reasonable period.
Unless we agree otherwise in writing, cancellation takes effect at the end of the current billing period and you keep access to the Services until that date.
Approved refunds are returned to the original payment method where possible, or to the account the payment was made from. Refunds are issued in the currency of the original invoice; exchange-rate differences and bank fees are outside our control.
Taxes: Invoices are issued by Lycia Teknoloji Yazılım ve Danışmanlık Limited Şirketi and include applicable taxes. Approved refunds are processed together with the corresponding tax adjustment under Turkish tax legislation.
Digital Content: For digital software and subscriptions, statutory withdrawal rights may be limited once the service has been made available to you and used, unless the service is defective or your mandatory consumer rights apply.
We may update this page to reflect our business details or operational changes. The latest version will be posted on this page with the current effective date.