Last Updated: May 2026
This Refund Policy applies to Lycia AI purchases. Paddle acts as our authorized reseller and merchant of record, and handles payment processing, invoicing, tax collection, cancellations, and refund requests. Refund eligibility, timing, and processing are governed by Paddle's Buyer Terms and Refund Policy.
Our business contact information is:
Refund requests are reviewed and processed by Paddle under Paddle's published terms. Please review the current Paddle terms here:
Refund Requests: You may request a refund within fourteen (14) days of the transaction date. Requests are reviewed under Paddle's Buyer Terms and Refund Policy.
Paddle's Buyer Terms and Refund Policy are the complete refund terms for Lycia AI purchases.
To request a cancellation or refund, visit Paddle Buyer Support, use the "View receipt" or "Manage subscription" link in your Paddle transaction confirmation email, or contact Paddle through the support channels listed in Paddle's Buyer Terms.
You may also email [email protected] with your company name, billing email address, invoice number, subscription ID, Paddle transaction ID, or other payment reference, and we will help identify the relevant Paddle transaction.
Once approved under Paddle's terms, refunds are processed by Paddle to the original payment method where possible. Payment, tax, currency, and refund-processing details are handled by Paddle under Paddle's Buyer Terms and Refund Policy.
Digital Content: For digital software or subscriptions, by downloading, accessing, or using the product, you may lose a statutory withdrawal right under certain conditions, unless the product is defective or your mandatory consumer rights apply, as described in Paddle's terms.
We may update this page to reflect Paddle's current terms, our business details, or operational changes. The latest version will be posted on this page with the current effective date.