Venues
Earn more from every guest. Spend less serving them.
Lycia AI Venues answers every guest in their own language, on WhatsApp, web chat, live voice or a kiosk, around the clock. It works from a live digital twin of your venue, turns questions into bookings, upgrades and sales, and passes your staff only what needs a person.
- 140+ languages
- Chat or live voice
- Digital twin of your venue
- Remembers returning guests
Live voicein Korean, picked up from web chat
탑승구 C11까지 얼마나 걸려요?
How long is it to gate C11?
걸어서 6분이에요. 가는 길에 있는 라운지에서 35유로에 아침 식사를 할 수 있어요. 예약할까요?
A 6-minute walk. The lounge on the way serves breakfast for €35. Shall I book it?Lounge booked€35
Web chatin German
Können wir morgen erst um 14 Uhr auschecken?
Can we check out at 2 pm tomorrow?Gern, Herr Weber. Late Checkout bis 14 Uhr kostet 40 €. Soll ich ihn für Zimmer 207 buchen?
Of course, Mr Weber. Late checkout until 2 pm is €40. Shall I book it for room 207?Late checkout booked€40
WhatsAppin Italian
Avete un tavolo per quattro stasera alle 20:30?
Do you have a table for four tonight at 8:30?Sì, in terrazza. Aggiungo anche l'abbinamento vini a 24 € a persona?
Yes, on the terrace. Shall I add the wine pairing at €24 each?Table and wine pairing booked€96
Kioskin Arabic
أين أجد مقهى هادئًا؟
Where can I find a quiet café?المقهى بجانب المدخل B هادئ الآن، على بعد دقيقتين منك. أرسلت لك الطريق.
The café by Entrance B is quiet right now, 2 minutes from you. I sent you the route.Route sent to a quiet café2 min
WhatsAppin Spanish
¿A qué hora empieza el concierto en el escenario principal?
What time does the main stage concert start?A las 21:00. Con el pase VIP entras sin cola y ves el escenario de cerca por 60 €. ¿Te lo reservo?
At 9 pm. A VIP pass skips the queue and puts you by the stage for €60. Shall I book it?VIP pass sold€60
Your front desk speaks three languages.
Your guests speak 140.
Rush hours, night shifts and guests from abroad are where questions go unanswered and sales slip away.
- ☎️The phone rings out during the check-in rush
- 🌐A guest asks in Korean and nobody can reply
- 🔁The same ten questions, all day long
- WhatsApp messages wait for the morning shift
- 🧾Bookings arrive through channels that take a commission
- 🙈Nobody remembers it is the guest's third stay
- 🚶Visitors queue at the busiest café in the building
- 📢A gate change is announced once, in two languages
- Every question answered in seconds, day and night
- 🗣️140+ languages on WhatsApp, web chat, voice and kiosk
- 👋Returning guests greeted by name
- 🛎️Late checkouts, upgrades and direct bookings
- 🧭Directions from a landmark the guest can see
- 🗺️Answers from a live digital twin of your venue
- 🙋Staff get only the requests that need a person
- 📣Sponsored recommendations your tenants pay for
Every question is a chance to sell.
When a guest asks where to eat, what to do or whether they can stay longer, the answer can be your own service, a partner, or a tenant who paid to be recommended.
Your services first
Lycia AI suggests your restaurant, spa, lounge or late checkout before anyone else's.
Campaigns your tenants pay for
Malls and airports sell sponsored recommendations to their tenants, and every recommendation is recorded.
Direct bookings, no commission
Guests who ask on your own channels book with you, not through a channel that takes a cut.
Lycia Beach ResortSales from guest questions
- Late checkout, room 207“Can we check out at 2 pm tomorrow?”€40
- Couples massage“Is the spa open tomorrow morning?”€160
- Dinner for two, sea terrace“Where should we eat tonight?”€120
- Sea-view upgrade“Is there a room with a view?”€80
- Airport transfer“How do I get to the airport?”€45
- 3 nights, booked direct“Do you have rooms next weekend?”€540
Tonight€985
Every line started as a question.
Lycia International AirportSales from passenger questions
- Lounge pass, gate C11“How long is it to gate C11?”€35
- Fast track security“Is there a shorter queue?”€15
- Breakfast bundle“Where can I eat before boarding?”€12
- Duty free pre-order“Do you have this perfume?”€89
- Airport hotel, 1 night“My flight is cancelled. Where can I sleep?”€110
- Parking, 2 more days“Can I keep my car longer?”€24
Today€285
Every line started as a question.
Lycia TrattoriaSales from guest questions
- Tasting menu for four“Do you have a table for four tonight?”€240
- Wine pairing for four“What goes well with the tasting menu?”€96
- Birthday cake“It’s a birthday. Can you do something?”€35
- Gluten-free pizza“Do you have anything gluten-free?”€18
- Lunch order for tomorrow“Can I order for tomorrow?”€42
Tonight€431
Every line started as a question.
Lycia Park MallSponsored recommendations, paid by tenants
- Saffron Deli, 128 visitors sent“Where can we eat?”€160
- Daily Grind, 92 visitors sent“Where is a quiet café?”€115
- Urban Threads, 64 visitors sent“Any sales on jackets?”€96
- Lycia Cinema, 38 tickets“What's on tonight?”€76
- Bright Mobile, 21 visitors sent“Where can I fix my phone?”€42
Today€489
Every line started as a question.
Lycia ArenaSales from visitor questions
- VIP pass, main stage“What time does the concert start?”€60
- Parking, gate 3“Where can I park?”€15
- Tour T-shirt, collect at stand 4“Do you sell the tour T-shirt?”€35
- Food and drink voucher“Can I eat inside?”€20
- Shuttle back to the city“How do I get home after the show?”€8
Tonight€138
Every line started as a question.
A live digital twin of your venue.
Lycia AI Venues builds a digital twin of your venue: every terminal, floor, gate, store and service, with opening hours, menus, campaigns and who is on duty. The AI assistant answers from it, so every route, recommendation and offer fits your venue as it is right now.
Duty Free is busy right now. Cinnamon Coffee by gate B7 is quiet, 3 minutes from you.
Saffron Deli has a queue right now. Daily Grind by the main entrance is quiet, 1 minute from you.
The building
Terminals, floors, gates, stores, lifts and entrances, mapped once.
What's on
Opening hours, menus, flights, events and tenant campaigns, from the systems you connect.
Who's on duty
Which team covers which area, so a handoff reaches the right person.
How busy it is
Live crowd levels from Lycia Box. In malls, footfall by zone and what a vacant unit should become.
See it in a hotel, a mall and an airport.
Each preview shows what your guests see on web chat, WhatsApp or voice, and the view your team works from.
Make every visit more valuable.
Connect tenants, visitor requests and sponsored campaigns in one mall workspace.
Help visitors find a store, floor or route from the landmark they share.
Connect your cameras. When one spots a spill, the AI teammate finds who is on duty on that floor, messages them on WhatsApp and closes the incident once the floor is clear.
Help visitors find stores and dining through web, WhatsApp or browser voice.
Floors
Honey & Crumb
Recorded recommendations, including paid and free ones.
Little Chapters
Recorded recommendations, including paid and free ones.
Garden Kitchen
Recorded recommendations, including paid and free ones.
A better journey. A clearer terminal.
Bring flights, passenger requests and airport services into one shared view.
Explore how flight schedules may shape movement through your terminal.
Help passengers with their flight and next step through web, WhatsApp or voice.
Every guest known. Every stay personal.
Who is in-house, what they love and the personal touches the AI teammate made for them today, in one view.
Venues knows where a guest is from, which team they support, what they drink and whether they would rather dive or see ruins. The stay is planned around it, with no staff time.
Guests get a personal answer on web, WhatsApp or voice, greeted like regulars.
Guests see what is meant for them. Your staff see the rest.
Lycia AI answers guests from your public information and their own booking, nothing else. Your staff see what their role allows. When a guest needs a person, the request reaches the right one with the whole conversation.
- Role-based access
- GDPR
- KVKK
- Hosted in your region
“Who is staying in room 207?”
A guest on WhatsApp
I can't share other guests' details. Can I help with your own booking?
Markus Weber, third stay. Checks out at 14:00 after a late checkout.
Booking 207Guest, room 312“My key card stopped working.”
Sent to the front desk on WhatsApp, with the room number and the whole conversation.
Set up for your kind of venue.
Not on the list? Tell us about your venue
Airports
- Digital twin of the terminal
- Gate changes in every language
- Lounges and services
Hotels
- Remembers returning guests
- Late checkouts and upgrades
- Direct bookings
Restaurants
- Reservations by message or call
- Menu and allergy questions
- Pairings and add-ons
Malls
- Digital twin of every floor
- Store and dining discovery
- Sponsored recommendations
Events
- Schedules and stages
- Tickets and upgrades
- Visitor directions
How does your venue handle its Google reviews?
See your reply rate, the languages guests write in and what they complain about. Find your venue, or paste your hotel’s, mall’s or airport’s Google Maps link.
140+ languages, around the clock
Your guests are already asking.
Tell us about your venue, your channels and the systems you use. We'll build the digital twin of your venue and set up Lycia AI Venues with your languages and handoff rules.
- Hello
- Merhaba
- Hallo
- 안녕하세요
- مرحبا
- Hola
- Ciao
- こんにちは
- Bonjour
- Привет
A short form, no sales deck. We reply within 24 hours. Lycia AI Office comes with every Venues setup.