The hotel AI assistant that
knows what your guests are feeling right now.
Not a chatbot. Not a guest app. An emotional intelligence layer across your entire property that also books, upsells, and recovers unhappy guests before they write a bad review.
Get Started β Book a Free 20-Min Demo βA button press tells you nothing.
A conversation tells you everything.
Your guest app knows which button they pressed. Lycia AI knows what they're feeling. That's the difference between a 1-star and a 5-star review.
Frustration goes undetected
A guest sends their 3rd complaint at midnight. Your system treats it like complaint #1. Nobody escalates. Bad review incoming.
68% of bad reviews were preventableRevenue moments are missed
An anniversary couple walks past the spa tent card. A pool guest orders nothing. The upsell moment passes. Silently.
$180+ revenue missed per room/monthGuest apps collect dust
You spent $50K+ on a guest app. 19% downloaded it. After checkout? Deleted. No re-engagement. No ROI.
19% average app adoption rateA hotel AI assistant with
emotional intelligence built in
Stops bad reviews before checkout
Guest apps wait for a button press. Lycia AI reads the room. Powered by continuous emotional analysis, it detects guest frustration instantly and triggers autonomous service recovery before the manager even knows.
The right offer, naturally timed
Lycia AI doesn't spam email blasts. It uses a context-aware revenue engine to analyze predictive intent. A Corona when they hit the beach. A couples massage on their anniversary. Perfectly timed, autonomous upselling.
Does the work, doesn't just talk
A chatbot says "Breakfast is 7-10am." Lycia AI actually books the table. Using our enterprise tool calling protocol and bi-directional PMS sync, it scans profiles, executes tasks, and alerts staff in 3 seconds.
The memory that never quits
Staff leave. Guest knowledge walks out the door. Lycia AI creates persistent institutional memory that survives turnover. It holds permanent context across 140 languages, remembering allergies and special dates forever.
Recover unhappy guests before they write a bad review
Lycia AI detects rising frustration across multiple messages. When a guest's emotional state hits critical, it triggers recovery automatically: apology, gesture, maintenance dispatch, all before you even know there's a problem.
$180+ per room, per month. From conversations alone
Lycia AI reads PMS data, remembers yesterday's conversation, and knows it's their anniversary. It doesn't send a push notification. It offers a spa retreat, naturally, in conversation.
A guest asks a simple question. Lycia AI sees an opportunity.
32Β°C outside. Guest is at the pool. Asks what time the bar closes. Most systems answer the question. Lycia AI answers the question and sells a beer. Naturally. In context.
Guest profile built before they walk through the door
The moment a booking is confirmed, Lycia AI reaches out on WhatsApp. It collects preferences, allergies, special occasions, and arrival details. By the time the guest lands, their room is exactly right.
β Firm pillows, room prep notified
β Anniversary flagged, surprise ready
β Room 801, sea view, high floor
Flight lands 14:30. Driver Mehmet at arrivals. See you tomorrow! π¨
The conversation doesn't end at checkout
Lycia AI captures a Google review at checkout, arranges the airport transfer, and keeps the WhatsApp thread alive. 3 months later, it re-engages with a personalized offer. The guest books again. No ads needed.
Your guest app cost $50,000.
Lycia AI costs less than a minibar.
Guest apps know which button was pressed. Lycia AI knows what guests are feeling. One recovers bad reviews. The other doesn't know there's a problem.
"A guest can't press a button to tell you they're frustrated. But they'll tell Lycia AI."
Everything a guest app promises, plus emotional intelligence, without a single download.
Pricing tailored to your property.
- Emotional intelligence included
- Contextual upselling engine
- 140+ languages, 24/7
The numbers speak for themselves
operational costs
per room / month
time vs. 8 min
to fully live
Side-by-Side Comparison
How does Lycia AI stack up against HiJiffy, Chatlyn & Hoteza?
Emotional intelligence, persistent memory, 140+ languages. See the full feature-by-feature breakdown.
Compare Hotel AI Solutions βEvery department. One AI concierge.
Guest Recovery
Detect frustration in real time. Auto-escalate to managers. Send recovery gestures. Turn 1-star moments into 5-star reviews. Automatically.
Contextual Upselling
Pool guest gets a drink offer. Anniversary couple gets a spa suggestion. Explorer gets a boat tour. $180+ additional revenue per room/month.
Pre-Arrival to Checkout
Build guest profiles before arrival. Send digital keys. Handle every request during the stay. Capture Google reviews at checkout.
Re-engagement & Loyalty
3 months later: "We miss you! Room 801 is available May 15." WhatsApp stays open after checkout. 30%+ return booking rate.
140+ Languages
Japanese family, German couple, Brazilian group, all checking in at once. Lycia AI handles them simultaneously, in their native language, with full emotional awareness.
Staff Augmentation
Lycia AI handles 80%+ of requests autonomously. The rest goes to the right team member with full context. Your staff focuses on high-touch moments.
Calculate Your Exact Savings
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Frequently Asked Questions
What is emotional intelligence in a hotel AI?+
Lycia AI uses real-time sentiment analysis to detect how guests are feeling (frustration, excitement, disappointment, satisfaction) across every message. Unlike button-based guest apps, Lycia AI understands context and emotion, allowing it to escalate issues before they become bad reviews, and respond with genuine empathy rather than scripted replies.
How does contextual upselling work?+
Lycia AI combines PMS data (booking details, special occasions, stay history) with real-time conversation context to identify the perfect moment for an offer. A couple celebrating their anniversary gets a spa offer. A guest at the pool gets a drink suggestion. It converts 4.2x better than email blasts, generating $180+ additional revenue per room per month.
How much does it cost?+
Pricing is tailored to your property β based on room count, use case, and integrations. Every plan includes emotional intelligence, sentiment analysis, contextual upselling, 140+ languages, WhatsApp, SMS, and Web Chat. Most hotels see a 60% reduction in operational costs and $180+ in additional revenue per room, meaning Lycia AI pays for itself many times over.
Does Lycia AI integrate with my PMS?+
Yes. Lycia AI integrates with all major PMS systems. It reads guest data, booking details, and preferences to personalize every interaction. It also writes back, updating reservations, processing upsells, and logging guest preferences for future stays.
How long does setup take?+
10 days. We upload your hotel data (menus, policies, room types, services), connect your PMS, and Lycia AI goes live. No IT project, no months of development. Your staff doesn't need training. Lycia AI handles 80%+ of guest requests autonomously and routes the rest to the right team member with full context.
Your concierge retires at midnight.
Lycia AI never clocks out.
The AI concierge with emotional intelligence. Live on your property in 10 days.
* PCMA/HTNG study of 63,000+ hotel guests. Source: PCMA: "New Study Shows Hotels Struggle With Mobile-App Adoption"