The Technology
Enterprise-grade AI. Open standards.
MCP
Model Context Protocol
The universal connector between AI and your business systems. Instead of brittle API integrations, Lycia speaks MCP — connecting natively to your PMS, POS, AODB, CRM, and any system.
Connected systems
Olivia
Online · Airport Concierge
My flight TK1892 was delayed. Can I access the lounge while I wait?
I just checked — TK1892 is delayed to 18:45 (was 16:30). You're eligible for the Primeclass Lounge! 🎉 I've activated your complimentary 2-hour pass. Gate B7 will update when boarding opens. Want me to rebook your airport transfer too?
🔌 MCP Live Queries
AODB → Flight status
PMS → Lounge eligibility
CRM → Passenger profile
DCS → Gate assignment
Systems Queried
4 in 180ms
One unified response
RAG
Retrieval-Augmented Generation
Your AI doesn't hallucinate. RAG grounds every answer in your actual business data — menus, policies, floor plans, schedules. Upload your knowledge, accurate answers from day one.
Knowledge sources
Nick
Online · Restaurant Host
I have a severe gluten allergy. What can I eat from your dinner menu?
Absolutely — here are your gluten-free options from tonight's menu 🍽️
• Grilled Sea Bass with herb butter (€28)
• Lamb Chops with rosemary jus (€34)
• Quinoa Bowl with roasted vegetables (€22)
All verified gluten-free by our kitchen. Want me to reserve a table? 😊
• Grilled Sea Bass with herb butter (€28)
• Lamb Chops with rosemary jus (€34)
• Quinoa Bowl with roasted vegetables (€22)
All verified gluten-free by our kitchen. Want me to reserve a table? 😊
📚 Sources Retrieved
Menu PDF — Page 4
Allergen Matrix v3.2
Chef's Daily Notes
✓ 99.2% confidence · 3 sources matched
✅ Zero hallucination. Every answer grounded in your data.
Tool Calling
AI that takes real action
Most chatbots just answer questions. Lycia AI agents actually do things — book reservations, process requests, send confirmations, update records. Real actions in real systems.
Action types
Emma
Online · Hotel Assistant
I'd like a couples massage tomorrow afternoon, and can you charge it to my room?
Done! 💆♀️ I've booked a Couples Deep Tissue Massage for tomorrow at 14:00. €180 charged to Room 312. Confirmation sent to your WhatsApp. The spa is on the 3rd floor — enjoy! 🌿
📋
Booking Confirmation #SPA-4821
Tomorrow 14:00 · Couples Massage
⚡ Actions Executed
Checked spa availability
Reserved time slot
Charged to room folio
WhatsApp confirmation sent
Total execution: 3.1 seconds
Actions Today
1,284
Across 4 connected systems
Analytics
See everything. Optimize everything.
Every conversation is a data point. Real-time visibility into satisfaction, resolution rates, peak hours, and trending topics.
Dashboard metrics
Lucy
Online · Operations Manager
Lucy, how did our AI agents perform this week?
Great week! 📊 Here's your summary:
• 4,218 conversations handled (↑22%)
• 94% guest satisfaction — up from 91%
• Top question: "Pool hours" (847 times)
• €12,400 in direct bookings via AI
💡 Tip: Adding pool hours to the welcome message could cut 40% of repetitive queries.
• 4,218 conversations handled (↑22%)
• 94% guest satisfaction — up from 91%
• Top question: "Pool hours" (847 times)
• €12,400 in direct bookings via AI
💡 Tip: Adding pool hours to the welcome message could cut 40% of repetitive queries.
📊 Weekly Highlights
97.3% resolution rate
2.8s avg response time
142 escalations saved
23 languages served
Peak hour: Friday 14:00–16:00 (312 chats)
📈 Your AI team reports back — with actionable insights.
