🛫 Airport AI Assistant

Your passengers deserve an AI assistant
that speaks every language

The airport AI assistant that handles flight info, gate changes, rebooking, and wayfinding — across every terminal touchpoint. 500+ simultaneous chats. In 140+ languages. 24/7.

See It In Action →
500+
Chats at Once
0
Wait Time
140+
Languages
24/7
Always Available
The Problem

Airports are drowning in
passenger chaos they can't control

Your info desks can't keep up. Your staff speaks 3 languages. Your passengers speak 80+. Disruptions turn into nightmares.

⏱️

Long queues at info desks

Passengers wait 15+ minutes just to ask where Gate B7 is. Staff overwhelmed. Missed flights. Angry reviews.

67% of complaints = wait times
✈️

Flight disruption chaos (rebooking nightmares)

Delayed flight? 200 passengers flood the desk. No capacity. No answers. Missed connections. Chaos.

1 delay = 5 hours of backlog
🌍

Language barriers in international terminals

Korean family can't find the lounge. Arabic speaker needs wheelchair assistance. Staff speaks English and Turkish.

42% of travelers = non-English
The Lycia Solution

An airport AI assistant that handles
the entire passenger journey

Understand

Handle multilingual chaos effortlessly

Korean family asking about connections. German businessman needs lounge access. Brazilian tourist lost their bag. Olivia handles them all simultaneously, in their language.

What powers this
140+ Languages Flight Context Real-Time AODB
Olivia
Olivia
Online · Airport Assistant
저는 서울행 비행기를 놓쳤어요. 다음 비행기가 언제 있나요?
죄송합니다! 😊 다음 서울행 직항편은 오늘 오후 6시 15분입니다. 제가 대기자 명단에 올려드릴까요? 아니면 내일 아침 09:30편을 예약해드릴까요?
Language Detected
🇰🇷 Korean · 99.4% confidence
Languages Today
47
32 nationalities served
Act

From query to solution in seconds

Flight rebooking. Lounge access. Lost luggage tracking. Gate changes. Your AI assistant doesn't just answer — it executes. Instantly.

Built-in actions
Rebooking Lounge Access Lost & Found Gate Info
Olivia
Olivia
Online · Airport Assistant
My flight TK1984 is delayed. I'll miss my connection to Paris!
Don't worry! ✅ I've rebooked you on TK1830 to Paris — departs Gate C12 at 16:45. Lounge access granted (voucher sent). Your bags are auto-transferred. All set! 🛫
⚡ Actions Executed
Rebooked → TK1830
Lounge voucher issued
Bags auto-transferred
Boarding pass sent
✓ Crisis resolved in 6 seconds
Connect

One assistant, every touchpoint

WhatsApp from the gate. QR scan at kiosk. Telegram from the lounge. Voice call from check-in. Same AI, same context, zero repetition.

Every channel
WhatsApp QR Kiosk Telegram Web Voice
Olivia
Olivia
Online · Airport Assistant
💬 via QR Kiosk · Terminal 1
Where is Gate D23? I have 20 minutes!
Gate D23 is 8 minutes walk from here! 🚶‍♂️ Go straight, take escalator up, turn left after Duty Free. You'll make it with time to spare. Want me to send walking directions to your phone? ✈️
CONNECTED CHANNELS
WhatsApp
Web
Telegram
Voice
QR Kiosk
CONNECTED SYSTEMS
AODB — Flight Data
DCS — Departure Control
BRS — Baggage System
Remember

Remember every passenger, every trip

Mr. Park always needs wheelchair assistance. Mrs. Schmidt prefers aisle seats. Family Chen has a shellfish allergy. Your AI remembers what your staff can't.

How it remembers
Frequent Flyer Profiles Cross-Trip Memory VIP Recognition
P
James Park
Gold Member · 34 flights
PASSENGER MEMORY
Vegetarian meal preference
Auto-applied to booking
Wheelchair assistance needed
Pre-arranged · every flight
Prefers lounge, aisle seat 12A
Saved · 12 trips
Olivia
Olivia
Online · Airport Assistant
⚡ Auto-generated greeting
"Welcome back, Mr. Park! ♿ Wheelchair assistance waiting at Gate A7. Lounge access confirmed. Your vegetarian meal is loaded. Aisle seat 12A as always. Have a great flight! ✈️"
🧠 Staff forgets. Olivia never does.
Real Results

The numbers speak for themselves

60%
Reduction in info desk
operational costs
94%
Passenger satisfaction
score average
3s
Average response
time vs. 12 min
4-6w
From onboarding
to fully live
Airport Use Cases

Every terminal need. One AI team.

✈️

Flight Information

Real-time departures, arrivals, gate changes, delays — all synced with AODB. Passengers get instant, accurate answers in their language.

🗺️

Wayfinding & Navigation

Gate location, restroom directions, prayer rooms, smoking areas — AI guides passengers step-by-step through the terminal.

🛋️

Lounge & Services

Lounge access verification, spa bookings, shower reservations, meet & assist — all handled automatically with zero queue.

🧳

Lost & Found

Lost luggage tracking, baggage claim info, item retrieval — AI connects passengers to baggage system in real-time.

🛍️

Duty Free & Retail

Store locations, product availability, promotions, order & collect — passengers shop smarter with AI guidance.

🔄

Disruption Management

Flight cancellations, rebooking, hotel vouchers, compensation — AI handles the chaos when disruptions hit.

Explore Other Industries

🏨 Hotels 🍽️ Restaurants 🛍️ Malls 🏢 Offices

Frequently Asked Questions About Airport AI Assistants

What is an airport AI assistant?+

An airport AI assistant is an autonomous AI-powered team member that handles passenger queries, wayfinding, flight information, and disruption management 24/7. Unlike basic airport chatbots, an AI assistant for airports like Lycia AI takes real actions — rebooking flights, tracking lost luggage, guiding passengers to gates, and providing real-time updates. It works via WhatsApp, QR kiosks, web chat, and voice in 140+ languages.

How many passengers can an airport AI assistant handle?+

Lycia AI's airport AI assistant handles 500+ passenger conversations simultaneously with zero wait time. During peak hours, flight delays, or disruptions, it scales instantly — no additional staffing needed. A single AI assistant for airports can serve 50,000+ passengers daily across all terminals.

Can an airport AI assistant handle flight disruptions?+

Yes. When flights are delayed or cancelled, the airport AI assistant proactively notifies affected passengers, provides rebooking options, suggests nearby lounges or restaurants, and answers questions about compensation — all in the passenger's native language. It reduces information desk queues by 80% during disruptions.

Does the airport AI assistant integrate with AODB systems?+

Yes. Lycia AI integrates with Airport Operational Database (AODB), flight information display systems (FIDS), and baggage handling systems via MCP (Model Context Protocol). The airport AI assistant pulls real-time flight data, gate assignments, and baggage status — giving passengers accurate, live information instead of static FAQs.

How is Lycia AI different from other airport AI assistants?+

Most airport solutions are FAQ bots with limited scope. Lycia AI is an autonomous airport AI assistant with persistent memory (remembers frequent flyers), tool calling (takes real actions like rebooking and tracking baggage), AODB integration (live flight data), and multi-channel deployment (WhatsApp, QR kiosk, voice). It supports 140+ languages natively and reduces airport operational costs by 60%.

● Ready?

50K passengers. 140 languages. One AI team.
Lycia AI guides them gate to gate.

See how Lycia AI transforms your airport operations in 30 seconds. No signup needed.

See It In Action →

No signup. No sales call. Talk to Olivia right now.

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