Lycia Agentic AI Solutions LLC ("the Company," "we," "us," or "our") is committed to protecting your privacy and ensuring your personal data is handled with the highest level of security. This policy explains how we collect, use, and protect your information when you interact with our website and our Agentic AI solutions.
01 Data Controller Information
The entity responsible for processing your personal data is:
- Company Name: Lycia Creative LTD
- Registered Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Registration Number: 14906091 (Registered in the United Kingdom)
02 Information We Collect
To provide a personalized experience and ensure technical functionality, we collect the following categories of data:
- Identity & Contact Data: Name, email address, phone number, country, and Telegram ID/username.
- Technical Data: Browser type, timezone, and approximate location (derived from IP address or phone prefix).
- Communication Data: Full transcripts and audio recordings of both voice and text conversations held with our AI Agents.
- Autonomous AI Insights: Our Agentic AI can autonomously extract and record specific notes from your conversations, such as vacation dates, allergies, preferences, and contact reasons.
03 Purpose of Processing
Your data is processed to provide our core functionalities, including:
- Persistent Memory: We store interaction history and preferences so our AI can recall context in future conversations, ensuring you never have to repeat information.
- Task Execution: Using your data to perform actions like making reservations, checking availability, or processing orders via our Tool Calling architecture.
- Proactive Engagement: We may use your contact information to initiate proactive service reminders and follow-ups.
04 Legal Basis for Processing
We process your data based on your explicit consent. Before a chat session begins, you will be presented with a GDPR consent modal to accept this policy.
05 Data Storage & Security
We treat your data with enterprise-grade security:
- Location: Data is stored on secure servers located in the United States (USA) or the European Union (EU).
- Encryption: All data is encrypted at rest and in transit, stored in an isolated environment.
- No External Training: Your private data is never shared with third parties or used to train external, public AI models.
06 Data Retention
Conversations and AI-generated notes are retained as part of your Persistent Memory to maintain a continuous relationship. In compliance with GDPR, we perform data archiving before final deletion to ensure legal requirements are met.
07 Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete information.
- Erase your data ("Right to be Forgotten"), subject to our archiving protocols.
- Restrict or Object to our processing of your data.
- Data Portability to receive your data in a structured, machine-readable format.
08 Contact Us
To exercise your rights or ask questions about this policy, please contact our team: