● AI Guest Experience Platform

Every guest
deserves a
personal concierge.

An AI employee that talks to your customers on WhatsApp, iMessage, SMS, your website, and phone. It answers questions, takes bookings, and remembers everyone. 140+ languages, 24/7. No hiring. No training. Just results.

Book a Demo →

Where is Zara?

Second floor - take the escalator up, it's on your right! 🛍️

Do they have a sale right now?

Yes! 30% off on the new spring collection until Sunday. Want me to check other stores with sales nearby?

Your customers text a question at 3am. Your AI answers instantly. Knows their name, their history, their preferences. No hold music. No waiting. Just answers.

WhatsApp, website chat, phone, SMS. Your customers pick how they want to talk. Your AI handles all of them. Same conversation, no matter where it starts.

Your AI doesn't just answer questions. It takes action. Books reservations, processes requests, sends confirmations. The stuff that used to take your team 10 minutes? Done in 3 seconds.

A Japanese tourist, a German businessman, a Brazilian family. Your AI talks to each one in their own language. 140+ languages. Not Google Translate. Real conversations.

Lycia Agentic AI Solutions

Solutions for every step of
your customer journey

Understand

Speak every guest's language, naturally

Natural conversation in 140+ languages. Your AI concierge doesn't just translate. It understands context, culture, and the subtlety behind every request.

What powers this

140+ Languages RAG Knowledge Visual Recognition Context Engine

Emma

Online · Hotel Concierge

Can you recommend a restaurant? I'm allergic to nuts.

Of course! 🍽️ Our rooftop restaurant Skyline is nut-free certified. Shall I book for 8:00 PM? I'll inform the kitchen about your allergy.

Language Detected

🇩🇪 German · 99.2% confidence

Languages Active

142

Serving 28 nationalities today

Act

Anticipate needs, deliver instantly

Room upgrades, restaurant reservations, spa bookings, late checkouts. Your AI concierge handles every request instantly. Before guests even finish asking.

Built-in actions

Reservations Payments Real-time Alerts Order Fulfillment

Mia

Online · Mall Concierge

I need to book a birthday party for my kid this Saturday, 10 children

Done! 🎉 FunZone, Saturday 14:00 — 10 kids package booked. Cake ordered from PâtisserieX. Parking reserved. Sent to your WhatsApp!

⚡ Actions Executed

FunZone party booked

Cake ordered — PâtisserieX

Parking spot reserved · Lot B

WhatsApp confirmation sent

✓ Request to done in 3 seconds · Your team didn't even blink

Connect

One conversation, every channel

Your guests move between WhatsApp, web chat, voice, and SMS. Your AI concierge follows. Same conversation, same context, zero friction.

Every touchpoint

WhatsApp Telegram Web & Voice QR Kiosks

Olivia

Online · Airport Assistant

💬 via WhatsApp

Is my flight TK1923 on time?

TK1923 to Munich is on time ✅ Gate A14, boarding at 16:40. I've pulled your boarding pass — want me to send it here?

CONNECTED CHANNELS

Web

QR Kiosk

Voice

SMS

CONNECTED SYSTEMS

AODB — Flight Data

PMS — Lounge Booking

DCS — Boarding Pass

Same agent, every channel

💬 WhatsApp ✈️ Telegram 📞 Phone 🌐 Web 📱 Kiosk 🖥️ Tablet

Remember

Every guest is a VIP

Your AI remembers every guest's preferences, allergies, and history. From their favorite wine to their room temperature. Recalled instantly, every visit.

How it remembers

Guest Profiles Cross-Channel Memory Preference Engine VIP Recognition

Sarah Mitchell

Returning guest · 8th dinner

GUEST MEMORY

Severe nut allergy

Critical · kitchen auto-notified

Loves Barolo — pairs with steak

AI sommelier noted

Window table, always for two

Preference saved

🧠 Personalized service that improves with every stay.

Nick

Online · Restaurant Host

⚡ Auto-generated greeting

"Welcome back, Sarah! Window table ready. Kitchen flagged nut-free. Tonight's special pairs beautifully with your Barolo — shall I pour? 🍷"

Every guest
deserves a
personal concierge.